What Good Looks Like: A Clinical Incident Response Runbook

The Six Elements a Clinical Incident Response Runbook Must Include

1. Contact list with clinical leadership.

2. Decision tree (clinical impact severity).

3. Escalation including clinical operations.

4. Clinical continuity procedures.

5. Communication templates.

6. Post-incident clinical safety review.

What Makes an Incident Response Runbook Clinical-Specific

• The runbook accounts for patient care priorities

• Decisions during incidents preserve patient safety

• Communication respects clinical workflow tempo

Why a Corporate IR Runbook Doesn't Cover Clinical Operations

A COO will hear: the corporate IR runbook covers the organization.

False; clinical operations require clinical-specific runbook.

How Five Nines Designs Clinical IR Runbooks With Healthcare Partners

Five Nines designs clinical IR runbooks with healthcare partners.

Exercise the Clinical Runbook Before a Patient Care Incident Does

The clinical runbook works during patient care or it does not.

If your organization has not exercised the clinical runbook in the last twelve months, that is the conversation worth having with your Tech-Operations partner.

Five Nines Technology Group is the Tech-Operations partner serving hospitals, clinic systems, and healthcare practices across the region. We focus on helping COOs design clinical IR runbooks that work during patient care.