Troubleshooting Tips: Don't Let Frustration Win
Running into a technical problem can be stressful, overwhelming, and a huge disruption to your workday. Don't be like this guy (thank you to our...
Five Nines Technicians : Apr 4, 2019 1:29:01 PM
2 min read
Change is hard.
Ask any business owner and they’ll tell you that the slightest change can cause ripple effects throughout an organization if not properly administered. Changing the way you manage and maintain your IT is no different, which is why it’s important to understand the details of your new relationship with a managed service provider.
MSP’s, like Five Nines, offer a varying degree of ways they deliver services to their clients. Because of this, understanding the agreements in place will ensure there are no surprises as the relationship progresses. Here are a few different things to keep in mind when reviewing a managed service agreement.
Generally, there is a flat monthly fee you will pay all managed service providers. The recurring amount you pay covers a differing amount of service delivery models.
A common trend throughout the managed service industry is offering hardware-as-a-service (HaaS), which means MSP's will place hardware within the environment that offers an added benefit of security and manageability. They’ll do this charging a monthly fee for those services, which reduces the amount of capital needed up front to switch providers.
Always keep in mind what hardware is yours and what is your MSP’s. This is helpful if you ever decide to switch providers, knowing you’ll have to replace or buy that product from the provider.
Along with with the monthly support fee, there are some fairly common additional charges that will be on your managed service agreement:
These different pieces are generally what make up managed service agreements, but it’s always important to carefully review all charges on a proposal or invoice. Having a clear understanding of what you’re paying for will give you the peace of mind that your network has the proper tools to stay up efficient and secure.
Running into a technical problem can be stressful, overwhelming, and a huge disruption to your workday. Don't be like this guy (thank you to our...
Solve. Secure. Advance. You have seen these 3 words beneath our logo since our rebranding back in 2015. This phrase is incorporated in everything...
As a leader in your company, you’ve done the research and know that moving toward a managed IT services provider is what is best for the success of...