The Right Technology Facilitates The Right Communication

Five Nines Team : Sep 13, 2017 11:44:02 AM

1 min read

The Right Technology Facilitates The Right Communication

TL;DR

Clarify where communication is breaking down, then match tools and processes to those specific gaps.
Work with IT to implement technology that supports your communication goals, not the other way around.
Revisit the conversation with your team after changes to confirm the solution is working and refine as needed.

It's a simple idea, with a complex follow-through: workplace communication.

If employees feel as though their communication isn't prioritized, it could decrease productivity. This may be an easy fix by implementing the right technology for your business.

DEFINE THE PROBLEM

Assess why your team feels as though they aren't being heard. Are the right messages getting sent to the right places? Is there a defined process for real-time communication? Is your technology keeping up with your communication processes?

FIND A SOLUTION

Depending on the problems you face, you must collaborate with your IT team to find the right solution for your business. Define your communication goals, and use those goals to implement, redefine, or improve technology in the workplace. Maybe you need a new server to share projects instantaneously, maybe you need a new internal communication system. It will all depend on the issues you define with your team.

START THE CONVERSATION

After you have implemented a communication solution, collaborate with your team again to see if your original problems have been fixed. Start the conversation to inspire others to follow your lead. Keep addressing and fixing internal communication processes until you have the technology that best compliments your organization.

It's a simple idea, with a complex follow-through. The importance of streamlined organizational communication can make or break the happiness of your team. Technology can help to alleviate miscommunication if implemented to fit your tech needs.

Frequently asked questions

How do we know if we have a workplace communication problem?

Warning signs include employees feeling unheard, messages getting lost or delayed, and confusion about where or how to share updates. If people are creating their own side channels to stay informed, it is time to reassess.

Why is defining the problem the first step?

Without understanding what is actually going wrong — wrong audiences, slow channels, missing real-time options — you risk buying tools that do not address the real issues. Clear problem definition keeps solutions targeted and effective.

What role should IT play in improving communication?

IT helps evaluate and implement technology that supports your goals, whether that is better file sharing, messaging, or collaboration platforms. They ensure solutions are secure, reliable, and integrated with your existing systems.

How do we know if the new tools are working?

After implementation, circle back with your team to ask if communication feels clearer, faster, and more inclusive. Look for fewer misunderstandings, smoother handoffs, and less time spent chasing information.

Is technology alone enough to fix communication issues?

No. Technology amplifies your processes and culture — good or bad. You still need clear expectations, agreed-upon channels for different message types, and ongoing feedback to make sure the tools truly support how your organization works.