Be Prepared To Fight Cybercrime With User Training

Cyber Crime Blog Reformatted

In the tech industry today, even the most reliable tools can be used against you. Five Nines has recently discovered phishing attempts that are in the form of an Office 365 verification email. Wouldn’t you be enticed to click on the links in this email?

Phishing Example.png

Unfortunately, just because it is Office 365, and just because many Office 365 tools are hosted online, does not mean it is any safer. When it comes to cybercrime, you must have a healthy paranoia about everything. Anything is open game.


A lot of these phishing attempts happen through email, mobile messages, or unprotected webpages. Here are a few quick tips we recommend:

  • Double check the sender’s email address, is it from a suspicious domain? Are there any tiny grammatical errors? (EX.
  • Why is the sender asking you to click on a link? Is it to avoid negative consequence or to gain something of value? Think twice about whether it’s a link you should be clicking on.
  • Did you receive the email at an unusual time that is not during business hours?
  • Are there misspellings in hyperlinks?
  • Does the attachment in the email relate to the content of the message?

Download The Social Engineering Red Flags FlierWe have put together a complete flier full of even more red flags to look for when it comes to phishing attempts. Download the flier, read it over, and share it with your team. P.S. it’s free.

Keep in mind, phishing attempts may be in the form of reputable organizations and programs, such as Microsoft and their Office 365 software. For consistent FBI updates on current cybercrime schemes, click here. 


There are a couple of important components that must be put into place to keep your organization protected from clever cybercrime tactics. First, the antivirus you use is very crucial in protecting your business. Five Nines utilizes Cylance, if you don’t know a lot about this antivirus Five Nines just hosted a Cylance webinar, download it here.

Cylance Power Hour

Antivirus aside, one of the more impactful solutions to prepare for potential cybercrime attempts like the one above is user training and awareness implementation. Five Nines believes giving users the confidence to navigate their devices with the knowledge to identify real threats plays a huge role in fighting against cybercrime. It only takes one wrong click to cause a breach in your IT environment.

Situational training is very helpful, as it provides real scenarios of actual phishing attempts and puts your employees to the test to see if they can identify these attempts themselves. Giving your teams the right tools they need to not only be efficient and productive, but also aware and alert will give your IT environment a significant advantage.

If you’d like to see examples of how Five Nines implements user training, click here for our free Gone Phishing webinar recording.


Cyber crime and phishing attempts will not be going away anytime soon, in fact this phenomenon is predicted to get worse each year. It’s a threat everyone needs to be aware of and prepared for.

According to Cybersecurity Ventures, cybercrime is currently the greatest threat to every company in the world. By 2021, cybercrime is predicted to cost the world up to $6 trillion on an annual basis. These costs derive from destruction of data to productivity loss to the restoration of hacked data systems.

The statistics are scary and intimidating, but you don’t have to fight cybercrime alone. Avoid having someone on your team click on something like the email above by implementing user training within your organization.

Five Nines offers user awareness training to make sure all teams are prepared for the possibilities of phishing attacks and other cybercrime initiatives. If this is of interest to you, click the button below and we will start the conversation about how to train your team.

Cybercrime is growing, but so are protective measures. Take action and prioritize cybercrime prevention to avoid being part of the statistics.

Preparing Your Team With User Awareness Training

Topics: Outsourced IT, Managed IT Services, Phishing, Threat Landscape, Cybersecurity

Five Nines Recognized for Exceptional Managed IT Services

MSP 500 ReformattedWhether it’s 2AM or the middle of a busy workday, Five Nines is ready to solve the problem at hand. It's because of this client-focused, technology-driven mindset that Five Nines is humbled to announce its’ 4th consecutive placement on the Pioneer 250 of CRN’s 2018 Managed Service Provider 500 (MSP500) list. The Pioneer 250 list highlights the top providers whose business models are centered around delivering exceptional managed services to the SMB market. Five Nines continues to focus on making IT an asset for all partners with a unique business model, which is why the team is proud to be one of the 250 organizations applauded for delivering efficient, cutting-edge approaches to the Managed IT Services industry.

“Our mission at Five Nines has always been to love what we do and be the best at it,” said Nick Bock, CEO of Five Nines. “It’s truly an honor to see our organization make this list ever since its’ creation. We will continue working towards being a leader in the Managed Services space to help our clients grow and have peace of mind in knowing their technology is taken care of.”

Founded on an intense desire to solve problems and build long-term relationships with clients, Five Nines leverages technology to drive business success. With offices in Lincoln, Omaha & Kearney, Five Nines advises the best IT solutions for Nebraska based businesses, offering Managed IT Services. Through its unique service model, Five Nines’ clients experience reduced costs, accelerated growth, and increased productivity. Learn more at:

To learn more about the service model that sets Five Nines apart, click below.

What's the Five Nines Difference?

Topics: Outsourced IT, Five Nines, Managed IT Services

NBA Bank Technology Event Recap: Financial IT

 NE Banker's Reformatted

We had a great time at the Nebraska Bankers Association Bank Technology Conference last week. We got the chance to connect with financial organizations across the state of Nebraska that want to prioritize their technology and implement it in the right ways to drive business success.

To assess what kind of role IT plays across various organizations, Five Nines developed an IT Assessment Quiz that users could take at the Bank Technology Conference.


This assessment was implemented to help organizations analyze their own IT environments.

Based on the results, we discovered that 81% of participants have experienced trends such as:

  • Their IT still tends to be an afterthought for compliance rather than an intentional business unit.
  • Many organizations prioritize backwards, from the “requirements” and compliance audit, back to the day to day operations of the bank, giving temporary blindness to the inefficiencies or deficiencies that impact the front line employees the most.
  • The landscape for smaller community banks continues to put increased pressure on their employees. Many of which are assigned formal roles on paper, but lack the time or expertise to drive that area of focus operationally.
  • More and more organizations are seeking the involvement of a true partnership, rather than a vendor relationship, as a result of the continued focus on compliance in IT.

The quiz results also showed that only 27% of businesses have a formal 1, 3, 5 year IT budget and road map that is reviewed on a quarterly basis.

If you'd like to analyze your own IT environment by taking our free 5 question IT Assessment quiz, click below: 

Take Our IT Assessment Quiz

It is because of these results that we were happy to connect with all of the organizations who attended the Bank Technology Conference last week to start the conversation about the ways organizations within the financial services industry can innovate their business technology.

All in all, it was a great day that focused on the importance of workplace technology and IT services. 

Didn't get a chance to connect with Five Nines at the event? Click below to connect, and allow us to power your day with a Five Nines power bank for any future events!

Click to Connect


Topics: Outsourced IT, Managed IT Services, Financial

How To Combat Organizational Downtime


When it comes to workplace technology, the possibility of downtime is very real and has lasting impacts for organizations who experience it. Downtime is idle time within a business when systems are unavailable, and it is commonly applied to networks and servers. Common causes of downtime are outages, a breach in security of an IT environment, or other system failures.

We'd like to tell you why downtime is a relevant aspect to focus on when it comes to your IT environment, what you can do to focus on uptime, and how to be prepared if downtime strikes.


It's all about prevention and detection. According to Cisco's 2017 Security Capabilities Benchmark Study, four in ten companies have suffered an attack that caused them to lose substantial business opportunities. Downtime is not just about losing revenue, studies have shown if downtime isn't handled the right way, it can negatively affect client relationships as well. Preventing downtime is key to business success, which is why you must shift your focus to the present condition of your current IT environment.


It's time to focus on uptime. We recommend implementing a change management process, which is a process you put any IT environment change through to ensure that you're looking through a holistic lens when implementing new technical pieces. It helps you ask the right questions, such as analyzing whether certain departments will be impacted or not. Planning ahead prior to changes in your technical environment will help to avoid disruption.

Consistently tracking and implementing hardware refresh cycles is also an important way to increase uptime. Just because your business technology is still working, doesn't mean you're not putting your organization at significant risk of failure and downtime by not proactively replacing hardware prior to an issue.


Expect the unexpected before it's too late. While focusing on uptime, your organization must also be prepared for the inevitable: potential downtime. Taking the time to carefully draft out a disaster recovery plan that will provide a smooth transition from downtime back to production will be a tool you will rely on in the case of an emergency. What are your options for data backup? How will you prioritize hardware and software reinstallation? Who will collaborate with your clients and vendors?

The past, present, and future of your downtime will derive from how proactive your organization is willing to be to achieve the highest levels of uptime. Potentially consider developing a Life Cycle Management Plan to hold your team accountable. If you're prepared you will place trust in your equipment, trust in your team, and trust in your processes. Peace of mind is worth the preparation.

There is a Five Nines Difference in combating organizational downtime. To learn more about the service model that sets us apart, click below for our free download.

Click Here For More Information on The Five Nines Difference

Topics: Security, Outsourced IT, Cybersecurity, Business Continuity

It's A New Year: Predicted Healthcare IT Trends

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2018 is finally here, bringing new innovation and trends for healthcare technology. The International Data Corporation FutureScape conducted research and developed predicted IT trends for the industry in 2018. We'd like to share our insights on 3 of these key predictions that will strongly impact healthcare IT this year.


Mobile technology is growing rapidly, and will only continue to expand in 2018. According to Health Data Management, digital mobile engagement by patients and providers will increase by 50% by 2019, which means we will be seeing consistent advances in mobile technology this year. Individuals on both sides of the healthcare industry will begin to access medical information on their phones or tablets, which will facilitate new forms of communication. Maintaining patient privacy on mobile devices, as well as application navigation will need to be a priority.


Patients are gradually starting to become reporters of their own medical data through online patient portals to save time filling out paperwork at the office. The patients themselves are beginning to have the ability to play a role in their medical care by generating their personal data within healthcare systems. This will help them feel more in control of their medical history as they have the information they need at the click of a button. The data that is stored and collected over time will help providers determine a more personalized treatment plan for each patient. The technical aspects behind the scenes will need to be efficient and accurate to utilize these mass amounts of data.


By this time next year, it is likely healthcare companies will have begun to utilize their data and studies to share across their industry. This will help to provide real stories and evidence that may help solve similar medical cases or advance current treatments. This availability of information will push the industry to innovate and grow. IT will play a role in maintaining the quality, security, and ease of access to this information as it is collected. 

All of these adjustments will result in IT teams needing to continue to streamline healthcare technology environments so that privacy, security, and productivity are maintained during the technical advances throughout 2018 and beyond.


Want to learn more about remaining privacy compliant with Healthcare IT? Sit back, grab some popcorn, and enjoy the free Five Nines presentation on Privacy - Technology in Healthcare.

 Click Here to Download & Watch

Topics: Outsourced IT, Equipment, Cybersecurity, Business Continuity, Healthcare

Preparing for a New Year: 2018 IT Trends To Watch For


Can you believe it? It's almost the end of 2017. We all made it through another year, but the end of one year means preparation and expectations for another.

Here are some IT trends to watch for in 2018, according to a research conducted by Gartner, reported on by Cisco.


2018 will bring about new ways to streamline IT environments within organizations. Outlining new ways to manage networks so that they are consistently meeting the requirements and needs of businesses will be a huge focus for the next year. It will bring a forward push to continuously improve the user experience and overall network reliability.


The world of IT is gradually moving in a different direction than previous years, and that will continue to be the case in 2018. As stated above, Managed Service Providers are not only focusing on the hardware and software of an organization, they are also focusing on increasing user satisfaction as well. What once was tickets on a board is now a team of engaged engineers actively asking themselves how they can best solve technical problems while improving the bottom line of the client. Reputation driven, customer focused.


In 2018, there will be a continuous push for optimization in all aspects.  Success is hidden in the gap between those that understand technology is simply a vehicle, used to advance the needs of the organization farther & faster. Having a team in place that can analyze performance and configurations to regularly improve the business processes will help companies to reach success in the new year. Making sure all IT tools are being used in a necessary and efficient way will help to optimize the entire IT environment.

Information Technology is an everchanging industry. Head into the new year with confidence in your IT team, and continue to grow the success of your business throughout 2018.


Need a refresh on computer habits you should be practicing before the start of the new year? Click below for a free infographic full of Good Computer Habit Tips! 

Click Here For Free Computer Habit Tips


Topics: Outsourced IT

Traction - Get a Grip On Your Business



Do you have a grip on your business, or does your business have a grip on you?

Miss the Nebraska Tech Summit? Based on the business strategy book Traction written by Gino Wickman, this session will outline a proven and successful plan to increase businesses efficiency and profits. Explore a real life example and learn how to gain control with the Entrepreneurial Operating System.


Joel Friesen - President of Five Nines 

Dan Sedor - Certified EOS Implementer and Strategic Growth Advisor


Sit back, grab some popcorn, and enjoy the NE Tech Summit Session on Traction. 

Click Here to Download & Watch


Topics: Outsourced IT

Utilizing IT Resources For Business Continuity

Utilizing IT Resources for Business Continuity.png

Your team spends time and money on your IT resources, so it's only fair to make sure they are being utilized to their full potential. It's important that IT experts ask the right questions to gain the most benefit from these resources to maintain business continuity.


A Managed IT Services team will have the ability to stay on top of the resources that could potentially impact your bottom line. The focus of how users are interacting with your resources, as well as the alignment of these resources with your business goals are ways to stay ahead of the curve. It's important to use the current resources you have to their fullest potential, and create additional resources where it is needed.


Your team should analyze technical performance to determine whether the resources your business has available are being used to their maximum potential. Are they being used for the right issues? What is their success rate? An efficient way to track this is by looking at the day-to-day operations within your business. If things are running smoothly, your team should analyze what resources are responsible for that, and if certain resources can be reallocated to other areas of your organization.


Establishing what technical resources are performing well will help IT consultants determine problem-areas that need attention. Are there any resources out there that can help us with this consistent issue? How can we positively impact the bottom line through the implementation of resources that we are currently lacking? Working towards constant solutions will help your IT team and your organization diagnose what is lacking in terms of technical assets.

It's time to stop wasting the workday on consistent technological issues. There may be solutions available for your business that could solve these problems within your current IT environment. Don't increase the possibility of downtime by not focusing on where your materials are lacking. Managed IT teams are held accountable, and have the resources available to stay on top of an organization's entire IT environment.

Utilizing your IT Resources requires attention to detail and a complete management plan. To learn more about how a Managed IT Provider will assess your IT environment, download our free Network Health Check guide today!

Click Here for a Free Network Health Check Guide

Topics: Outsourced IT

Your Risk Partner: Managed IT Organizations


To put it simply, risk can cost you… and it can cost you a lot. Unfortunately, risk will always be a factor when it comes to business technology. How you choose to eliminate potential risk, however, is up to you.

When it comes to risk, Managed IT Services help decrease downtime, provide relevant feedback, and are in charge of staying on top of what is going on in the industry. With a team of 80+ experts who have seen it all, the impact of risk goes way down.


Projects take time to plan, budget for, and execute, which can be a risk in and of itself. An internal department could experience a decrease in retention, an absence, or a lack of resources which could lead to a project consistently being put on hold. An outsourced IT team, however, is held accountable for the duration of the project. If something goes wrong, it doesn't mean the project will have a 6 month delay. It is up to your outsourced team to solve problems and execute the project at hand to eliminate risk of downtime and a lack of efficiency.


An outsourced team can act as your partner in consulting your organization on hidden or unresolved problems within your IT environment that could lead to loss of data or productivity. Once these problems are discussed, your managed IT team can collaborate on how to best solve the issue without interruption. Having a team that is proactive about hidden problems will help to decrease the risk of something going wrong with your business technology.


Partnering with a managed IT team that is full of industry experts will have a positive impact when it comes to staying up-to-date on what is going on within the IT industry. Not only will they be knowledgeable of current trends, they will also be accommodating to industry regulations, also eliminating risk for your company.

Risk is not something you should fight alone, and not something that should cause organizations to lose money. Alleviating risk is all about collaborating with experts who are held accountable. A managed IT team can do that for you.


 To learn more about the difference between Outsourced vs. Internal IT and eliminating risk, download our free guide today!

Click Here For A Free Guide To Share With Your Team

Topics: Outsourced IT

Connecting Teams With Shared And Stored Data


Shared and Stored Data.png

Gone are the days of carrying around flash drives in your pocket to provide a coworker with shared files. Everything is now at the click of a button, the movement of your mouse. In seconds, files are automatically synced, and you can continue with your day.

This is significant, this is efficient, and the ability to do this is completely underrated in society today. We want to breakdown the importance of "cloud computing."


Having consistent access to team files helps to streamline processes. Since there is always a constant flow of information, teams must stay organized. It is easier to carry out processes when you aren't trying to track down certain pieces of information.


With stored and shared data, team members no longer feel out of the loop. If teams use their servers and data storage hubs efficiently, information is not limited and team members have the capability to prevent miscommunication. Everyone becomes a part of the process.


The most updated drafts can be saved directly to shared folders, and "Draft 1, Draft 2, Draft 3" emails begin disappearing from your inbox. Everything is updated and concise, which saves time and stress when trying to access a document.

Stored and shared data may be a common technical aspect of businesses, but it's a very crucial component to business success.


To learn more about stored and shared data, download our free infographic below to share with your team!

Click Here To Learn About Innovating Your Shared Data

Topics: Outsourced IT