--- title: How Unified Communications Helps To Increase Productivity description: The more consistent, collaborative communication is supported, the more your organization will be able to get done in less time. image: https://blog.fivenines.com/hubfs/Unified%20Communications%20Blog.png --- [Skip to the main content.](https://blog.fivenines.com/unified-communications#main-content) 1-855-817-5959    [help@fivenines.com](mailto:help@fivenines.com) [![FN_Reverse_Logo](https://blog.fivenines.com/hs-fs/hubfs/FN_Reverse_Logo.png?width=3022&height=849&name=FN_Reverse_Logo.png "FN_Reverse_Logo")](https://fivenines.com/) [![FiveNinesPrimaryLogo](https://blog.fivenines.com/hs-fs/hubfs/FiveNinesPrimaryLogo.png?width=3022&height=849&name=FiveNinesPrimaryLogo.png "FiveNinesPrimaryLogo")](https://fivenines.com/) - [Solutions](https://fivenines.com/solutions/) - [Managed IT Services](https://fivenines.com/solutions/managed-it-services/) - [Cybersecurity Services](https://fivenines.com/solutions/cybersecurity/) - [Cloud & Productivity](https://fivenines.com/solutions/cloud-productivity/) - [Projects & Enhancements](https://fivenines.com/solutions/it-projects/) - [Placement Services](https://fivenines.com/solutions/onsite-it/) - Industries - [Finance & Banking](https://fivenines.com/industries/banking/) - [Healthcare](https://fivenines.com/industries/healthcare/) - [Legal](https://fivenines.com/industries/legal/) - [Nonprofit](https://fivenines.com/industries/non-profit/) - [Manufacturing & Logistics](https://fivenines.com/industries/manufacturing-logistics/) - [Small & Mid-Sized Businesses](https://fivenines.com/industries/smb/) - [Insights](https://fivenines.com/resources/) - [Resource Library](https://fivenines.com/resources/) - [Blog](https://blog.fivenines.com) - [About](https://fivenines.com/about/) - [About Five Nines](https://fivenines.com/about/) - [Leadership Team](https://fivenines.com/our-team/) - [Community Impact](https://fivenines.com/community/) - [Partnerships](https://fivenines.com/partnerships/) - [Careers](https://fivenines.com/careers/) - [Company News](https://fivenines.com/news/) Let's Talk Get Support Toggle Menu Toggle Menu Let's Talk Get Support - [Solutions](https://fivenines.com/solutions/) - [Managed IT Services](https://fivenines.com/solutions/managed-it-services/) - [Cybersecurity Services](https://fivenines.com/solutions/cybersecurity/) - [Cloud & Productivity](https://fivenines.com/solutions/cloud-productivity/) - [Projects & Enhancements](https://fivenines.com/solutions/it-projects/) - [Placement Services](https://fivenines.com/solutions/onsite-it/) - Industries - [Finance & Banking](https://fivenines.com/industries/banking/) - [Healthcare](https://fivenines.com/industries/healthcare/) - [Legal](https://fivenines.com/industries/legal/) - [Nonprofit](https://fivenines.com/industries/non-profit/) - [Manufacturing & Logistics](https://fivenines.com/industries/manufacturing-logistics/) - [Small & Mid-Sized Businesses](https://fivenines.com/industries/smb/) - [Insights](https://fivenines.com/resources/) - [Resource Library](https://fivenines.com/resources/) - [Blog](https://blog.fivenines.com) - [About](https://fivenines.com/about/) - [About Five Nines](https://fivenines.com/about/) - [Leadership Team](https://fivenines.com/our-team/) - [Community Impact](https://fivenines.com/community/) - [Partnerships](https://fivenines.com/partnerships/) - [Careers](https://fivenines.com/careers/) - [Company News](https://fivenines.com/news/) # How Unified Communications Helps To Increase Productivity [Five Nines Team](https://blog.fivenines.com/author/five-nines) : Feb 1, 2024, 10:00:00 AM 2 min read [Business Continuity](https://blog.fivenines.com/topic/business-continuity) [IT Tips & Tricks](https://blog.fivenines.com/topic/it-tips-tricks) ![How Unified Communications Helps To Increase Productivity](https://blog.fivenines.com/hubfs/Unified%20Communications%20Blog.png) *TL;DR* - Unified Communications (UC) brings together calling, messaging, meetings, and collaboration into one connected experience so work moves faster and smoother. - UCaaS delivers those same capabilities from the cloud, giving users simple “download and log in” access without heavy on-premises hardware. - Using UC or UCaaS helps teams communicate more clearly, collaborate from anywhere, and get more done in less time.   Unified Communications is an important business component meant to optimize processes and increase user productivity. It is something that relies on successful technology in order to be utilized to the fullest. As technology has evolved, so has the efficiency of Unified Communications, which is why [Five Nines](https://fivenines.com) has made it a part of who we are and what we do.You may be wondering, what exactly is Unified Communications? What is UCaaS vs. Unified Communications? How does it increase productivity? Is it something we already have or is it something we need? Keep reading, and we will answer these initial questions for you.    ## UNIFIED COMMUNICATIONS - WHAT DOES IT MEAN? Unified Communications is best defined by [Gartner](https://www.gartner.com/en) as the products (equipment, software and services) that facilitate the interactive use of multiple enterprise communication methods. In simpler terms, Unified Communications is used when technology is helping automate and unify user and device communications to streamline processes and improve the end-user experience. It's meant to make life easier. The term Unified Communications goes beyond the definition above, as these solutions can be delivered in two different methods which we will break down for you below. [![Free Resource: How Unified Communications Can Improve Your Business](https://no-cache.hubspot.com/cta/default/1857420/54848c1d-6b92-4151-87b7-af4e8d3976b7.png)](https://cta-redirect.hubspot.com/cta/redirect/1857420/54848c1d-6b92-4151-87b7-af4e8d3976b7)   ### UC VS. UCaaS Simply stating the term Unified Communications (UC) represents on-site solutions requiring hardware and onboarding. Unified Communications as a Service (UCaaS), however, represents cloud delivered solutions. UCaaS has been growing in popularity in recent years, and while both are consistently used, there is a difference between both solutions. For organizations who already have an established IT environment, it is sometimes preferable to integrate a UC solution into that environment, as they already have the pieces in place needed for a successful transition. UCaaS makes things simple which other businesses also prefer, as it is a solution where users simply have to download and log in. Brands such as Office 365 and Skype utilize UCaaS platforms. According to [Grand View Research](https://www.grandviewresearch.com/industry-analysis/unified-communication-market), the global unified communications market size was valued at USD 136.11 billion in 2023 and is projected to reach USD 417.86 billion by 2030.   ### HOW CAN THESE INCREASE PRODUCTIVITY? According to a [Gartner](https://www.gartner.com/en) report, businesses realize just 43% of technology's potential benefits. One benefit they may be missing is the increase in productivity UC and UCaaS provides. Here are some ways Unified Communications in all forms helps to increase productivity in the workplace: - **Effective Communication:** UC helps with the ability to communicate frequently, being aware of when colleagues are free or busy, and helps alleviate the stress of playing phone tag. - Flexibility: UC allows for flexibility. Have [remote employees?](https://blog.fivenines.com/supporting-remote-employees-through-the-right-technology) Giving them the ability to answer incoming communication from a variety of devices will help to increase productivity. - High Levels of Collaboration: Interaction over multiple platforms is easy to do with UC, and helps promote collaboration across multiple teams in multiple locations through features such as visual collaboration and instant messaging. Unified Communications and/or UCaaS are both technological assets that should be used within your IT environment. The more consistent, collaborative communication is supported, the more your organization will be able to get done in less time. Increase the level of communication and productivity for your business at the same time by utilizing a Unified Communications solution. Building an efficient IT solution can make the difference between your workplace technology becoming an asset or a liability. [LET US HELP!](https://go.fivenines.com/lets-talk) [![CONTACT FIVE NINES](https://no-cache.hubspot.com/cta/default/1857420/406a9f41-1834-4f19-b8e8-06be70b2d7a9.png)](https://cta-redirect.hubspot.com/cta/redirect/1857420/406a9f41-1834-4f19-b8e8-06be70b2d7a9)    ## Frequently asked questions What is Unified Communications in plain language? Unified Communications is a set of tools (phone, chat, video, presence, conferencing, etc.) that work together as one system so users can move seamlessly between them and stay connected on any device. What is the difference between UC and UCaaS? UC usually refers to on-premises systems that require hardware and onboarding inside your own environment, while UCaaS (Unified Communications as a Service) delivers those same capabilities from the cloud with subscription-based access. How does Unified Communications improve productivity? It reduces “phone tag,” shows who is available in real time, supports remote and hybrid workers on multiple devices, and makes it easy for teams in different locations to collaborate via messaging, voice, and video in a single platform. How do I know if we already have UC or UCaaS? If your users can call, chat, meet, and share content from one integrated platform (for example, a cloud suite like Microsoft 365/Teams or similar), you likely have some form of UCaaS; if these tools live on servers you own, it is more likely UC. Why should a growing business care about Unified Communications now? As headcount, locations, and remote work increase, fragmented tools slow everyone down. A well-designed UC or UCaaS solution scales with growth, supports better customer interactions, and turns communication into a competitive advantage instead of a daily frustration. ## Related Blog Posts [![Unite Everyone with One Unified Communication Tool](https://blog.fivenines.com/hubfs/Blog%20Feature%20Images/110123_Unifiedcommunication.png)](https://blog.fivenines.com/unite-everyone-with-one-unified-communication-tool) #### [Unite Everyone with One Unified Communication Tool](https://blog.fivenines.com/unite-everyone-with-one-unified-communication-tool) Great communication starts with the right tools. Unified Communication as a Service (UcaaS) is not a new concept nor is it a niche market, its... [Read More](https://blog.fivenines.com/unite-everyone-with-one-unified-communication-tool) [![Mayday, Mayday! My IT Environment Is Sinking!](https://blog.fivenines.com/hubfs/Mayday%20Mayday%20Feature%20Image.png)](https://blog.fivenines.com/mayday-mayday-my-it-environment-is-sinking) #### [Mayday, Mayday! My IT Environment Is Sinking!](https://blog.fivenines.com/mayday-mayday-my-it-environment-is-sinking) Do you feel as though your IT environment is a sinking ship that you are trying to keep afloat? Keeping your IT environment efficient is the best... 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