Mayday, Mayday! My IT Environment Is Sinking!
Do you feel as though your IT environment is a sinking ship that you are trying to keep afloat? Keeping your IT environment efficient is the best...
Five Nines Team : Jan 31, 2019 10:02:38 AM
2 min read
Unified Communications is an important business component meant to optimize processes and increase user productivity. It is something that relies on successful technology in order to be utilized to the fullest. As technology has evolved, so has the efficiency of Unified Communications, which is why Five Nines has made it a part of who we are and what we do.
You may be wondering, what exactly is Unified Communications? What is UCaaS vs. Unified Communications? How does it increase productivity? Is it something we already have or is it something we need? Keep reading, and we will answer these initial questions for you.
Unified Communications is best defined by Gartner as the products (equipment, software and services) that facilitate the interactive use of multiple enterprise communication methods. In simpler terms, Unified Communications is used when technology is helping automate and unify user and device communications to streamline processes and improve the end-user experience. It's meant to make life easier.
The term Unified Communications goes beyond the definition above, as these solutions can be delivered in two different methods which we will break down for you below.
Simply stating the term Unified Communications (UC) represents on-site solutions requiring hardware and onboarding. Unified Communications as a Service (UCaaS), however, represents cloud delivered solutions. UCaaS has been growing in popularity in recent years, and while both are consistently used, there is a difference between both solutions.
For organizations who already have an established IT environment, it is sometimes preferable to integrate a UC solution into that environment, as they already have the pieces in place needed for a successful transition. UCaaS makes things simple which other businesses also prefer, as it is a solution where users simply have to download and log in. Brands such as Office 365 and Skype utilize UCaaS platforms. According to Grand View Research, the global UC market will exceed $75 billion by 2020. Some organizations will leverage both options, there isn't a one-size-fits-all solution when it comes to Unified Communications.
According to a Gartner report, businesses realize just 43% of technology's potential benefits. One benefit they may be missing is the increase in productivity UC and UCaaS provides. Here are some ways Unified Communications in all forms helps to increase productivity in the workplace:
Unified Communications and/or UCaaS are both technological assets that should be used within your IT environment. The more consistent, collaborative communication is supported, the more your organization will be able to get done in less time. Increase the level of communication and productivity for your business at the same time by utilizing a Unified Communications solution.
Building an efficient IT solution can make the difference between your workplace technology becoming an asset or a liability. LET US HELP!
Do you feel as though your IT environment is a sinking ship that you are trying to keep afloat? Keeping your IT environment efficient is the best...
As cloud computing solutions flood the business world, one question comes up frequently for businesses hosting on-premise solutions: “Should we...
An IT environment without a clear direction can easily get lost in the constant twists and turns of tech traffic that is constantly evolving and...